{"id":50,"date":"2026-03-18T11:57:04","date_gmt":"2026-03-18T11:57:04","guid":{"rendered":"https:\/\/globaleco.pt\/en\/index.php\/resolucao-de-litigios\/"},"modified":"2026-04-28T14:14:42","modified_gmt":"2026-04-28T14:14:42","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/globaleco.pt\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"50\" class=\"elementor elementor-50\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40c029af e-flex e-con-boxed e-con e-parent\" data-id=\"40c029af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10c97264 elementor-widget elementor-widget-heading\" data-id=\"10c97264\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Online Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-344f91d2 elementor-widget elementor-widget-text-editor\" data-id=\"344f91d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Under the terms and in compliance with the provisions of Portuguese Law No. 144\/2015, of September 8th, and its subsequent amendments, our company provides the necessary information so that the consumers can exercise their rights to complain to an official, third and impartial entity that will help them to resolve the dispute in question.<\/p><p>The alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities in order to obtain help in the resolution or guidance of any conflict, before filing an action in the courts.<\/p><p>As a rule, the procedure can be described as it follows:<\/p><p>1) The consumers ask an impartial third party to act as an intermediary between them and the supplier or service provider who is the target of their complaint.<\/p><p>2) The intermediary can suggest a solution to the consumers\u2019 complaint, impose a solution on both sides or bring the parties together to find a solution.<\/p><p>Alternative dispute resolution may be translated as \u201cmediation\u201d, \u201cconciliation\u201d or \u201carbitration\u201d.<\/p><p>Alternative dispute resolution is, on the whole, less expensive, less formal and faster than the judicial procedure.<\/p><p>Thus, in case of a dispute, the consumer can resort to an Alternative Dispute Resolution Entity<\/p><p><strong>CACCL &#8211; Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong><\/p><p data-path-to-node=\"2\">Geographic Coverage: Service Area: Contracts signed within the Lisbon Metropolitan Area, including: Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Set\u00fabal, Sintra, and Vila Franca de Xira.<\/p><p>Rua dos Douradores, 116, 2\u00ba, 1100-207 &#8211; Lisboa<br \/>218 807 030<br \/>juridico@centroarbitragemlisboa.pt <br \/>www.centroarbitragemlisboa.pt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Online Dispute Resolution Under the terms and in compliance with the provisions of Portuguese Law No. 144\/2015, of September 8th, and its subsequent amendments, our company provides the necessary information so that the consumers can exercise their rights to complain to an official, third and impartial entity that will help them to resolve the dispute [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-50","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dispute Resolution - Globaleco - Sustainable Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/globaleco.pt\/en\/dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dispute Resolution - Globaleco - Sustainable Solutions\" \/>\n<meta property=\"og:description\" content=\"Online Dispute Resolution Under the terms and in compliance with the provisions of Portuguese Law No. 144\/2015, of September 8th, and its subsequent amendments, our company provides the necessary information so that the consumers can exercise their rights to complain to an official, third and impartial entity that will help them to resolve the dispute [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/globaleco.pt\/en\/dispute-resolution\/\" \/>\n<meta property=\"og:site_name\" content=\"Globaleco - Sustainable Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Global-Eco-Sustainable-Solutions\/100067140428068\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T14:14:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/dispute-resolution\\\/\",\"url\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/dispute-resolution\\\/\",\"name\":\"Dispute Resolution - Globaleco - Sustainable Solutions\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/#website\"},\"datePublished\":\"2026-03-18T11:57:04+00:00\",\"dateModified\":\"2026-04-28T14:14:42+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/dispute-resolution\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/globaleco.pt\\\/en\\\/dispute-resolution\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/dispute-resolution\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dispute Resolution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/\",\"name\":\"Globaleco - Sustainable Solutions\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/#organization\",\"name\":\"Globaleco - Sustainable Solutions\",\"url\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Logotipo-Escuro.png\",\"contentUrl\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Logotipo-Escuro.png\",\"width\":1290,\"height\":485,\"caption\":\"Globaleco - Sustainable Solutions\"},\"image\":{\"@id\":\"https:\\\/\\\/globaleco.pt\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Global-Eco-Sustainable-Solutions\\\/100067140428068\\\/\",\"https:\\\/\\\/www.instagram.com\\\/global_eco_sustainable\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/global-eco-sustainable-solutions\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Dispute Resolution - Globaleco - Sustainable Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/globaleco.pt\/en\/dispute-resolution\/","og_locale":"pt_PT","og_type":"article","og_title":"Dispute Resolution - Globaleco - Sustainable Solutions","og_description":"Online Dispute Resolution Under the terms and in compliance with the provisions of Portuguese Law No. 144\/2015, of September 8th, and its subsequent amendments, our company provides the necessary information so that the consumers can exercise their rights to complain to an official, third and impartial entity that will help them to resolve the dispute [&hellip;]","og_url":"https:\/\/globaleco.pt\/en\/dispute-resolution\/","og_site_name":"Globaleco - Sustainable Solutions","article_publisher":"https:\/\/www.facebook.com\/people\/Global-Eco-Sustainable-Solutions\/100067140428068\/","article_modified_time":"2026-04-28T14:14:42+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/globaleco.pt\/en\/dispute-resolution\/","url":"https:\/\/globaleco.pt\/en\/dispute-resolution\/","name":"Dispute Resolution - Globaleco - Sustainable Solutions","isPartOf":{"@id":"https:\/\/globaleco.pt\/en\/#website"},"datePublished":"2026-03-18T11:57:04+00:00","dateModified":"2026-04-28T14:14:42+00:00","breadcrumb":{"@id":"https:\/\/globaleco.pt\/en\/dispute-resolution\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/globaleco.pt\/en\/dispute-resolution\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/globaleco.pt\/en\/dispute-resolution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/globaleco.pt\/en\/"},{"@type":"ListItem","position":2,"name":"Dispute Resolution"}]},{"@type":"WebSite","@id":"https:\/\/globaleco.pt\/en\/#website","url":"https:\/\/globaleco.pt\/en\/","name":"Globaleco - Sustainable Solutions","description":"","publisher":{"@id":"https:\/\/globaleco.pt\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/globaleco.pt\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/globaleco.pt\/en\/#organization","name":"Globaleco - Sustainable Solutions","url":"https:\/\/globaleco.pt\/en\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/globaleco.pt\/en\/#\/schema\/logo\/image\/","url":"https:\/\/globaleco.pt\/en\/wp-content\/uploads\/2026\/03\/Logotipo-Escuro.png","contentUrl":"https:\/\/globaleco.pt\/en\/wp-content\/uploads\/2026\/03\/Logotipo-Escuro.png","width":1290,"height":485,"caption":"Globaleco - Sustainable Solutions"},"image":{"@id":"https:\/\/globaleco.pt\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Global-Eco-Sustainable-Solutions\/100067140428068\/","https:\/\/www.instagram.com\/global_eco_sustainable\/","https:\/\/www.linkedin.com\/company\/global-eco-sustainable-solutions\/"]}]}},"_links":{"self":[{"href":"https:\/\/globaleco.pt\/en\/wp-json\/wp\/v2\/pages\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globaleco.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/globaleco.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/globaleco.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globaleco.pt\/en\/wp-json\/wp\/v2\/comments?post=50"}],"version-history":[{"count":14,"href":"https:\/\/globaleco.pt\/en\/wp-json\/wp\/v2\/pages\/50\/revisions"}],"predecessor-version":[{"id":268,"href":"https:\/\/globaleco.pt\/en\/wp-json\/wp\/v2\/pages\/50\/revisions\/268"}],"wp:attachment":[{"href":"https:\/\/globaleco.pt\/en\/wp-json\/wp\/v2\/media?parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}